Correction to: Vendor boundary spanning in Indian Information Technology (IT) companies

Knowledge management practices in Indian information technology companies

The present paper lays the foundations for the best practices in knowledge management and investigates the degree of awareness and implementation of KM principles and practices in Indian information technology (IT) companies. A purposive sample of 10 IT companies in North India was chosen for study and a survey was conducted with the objective of investigating the degree of awareness and implem...

Boundary Spanning by Design: Insights from a Vendor Perspective

IT Outsourcing (ITO) relationship management has long been a challenging issue. Past research has been devoted to four main mechanisms, namely contract management, partnership management, organizational control and boundary spanning. Whereas the first three mechanisms have attracted much attention, the study on boundary spanning remains scant, adopting only the client perspective and overlookin...

Vendor's Boundary Spanning Behaviour in IT Outsourcing

IT outsourcing success depends on efficient management of client-vendor relationships, wherein, boundary spanners play a crucial role. Boundary spanners are individuals, who operate at the boundary of an organization, performing relevant tasks (Leifer & Delbecq, 1978). In this research we use a qualitative case research method to address the research question “How do boundary spanners influence...

An Empirical Evaluation of Client - Vendor Relationships in Indian Software Outsourcing Companies

A Systems Approach to Information Technology (IT) Infrastructure Design for Utility Management Automation Systems

Almost all of electric utility companies are planning to improve their management automation system, in order to meet the changing requirements of new liberalized energy market and to benefit from the innovations in information and communication technology (ICT or IT). Architectural design of the utility management automation (UMA) systems for their IT-enabling requires proper selection of ...